Finding a support worker who understands your needs is a wonderful feeling. It is a big step in your NDIS journey! But once you have chosen the right person, what comes next?
Moving from that first introduction to a strong, long-term connection takes a little bit of time and teamwork. At Journey In Action Support, we know that when you and your support worker communicate well, moving toward your goals becomes much easier.
If you are wondering how to build a comfortable and trusting dynamic with your support team, here are three practical secrets to guide you.
1. Start with Open, Everyday Communication A great relationship is built on clear communication. Your support worker is there to support your independence, but they won’t always know exactly how you like things done unless you share that with them.
It is completely okay to gently explain your preferences, whether it is how you like your morning tea prepared or how you prefer to travel to your community activities.
- What you can do next: In your first few shifts together, try having a relaxed “getting to know you” chat. You might say, “I work best when we do things this way,” or “I prefer a quiet environment in the mornings.” Setting these expectations early builds understanding from day one.
2. Respect Boundaries and Build Comfort Receiving support often means inviting someone into your personal space or home. It is a professional relationship, but it is also a very personal environment. A great connection happens when both you and your support worker feel comfortable, respected, and clear on boundaries.
Having clear boundaries simply means knowing what is expected during a shift. It ensures your choice and control are always at the center of the day.
- What you can do next: Create a simple routine or checklist for the home. If there are rooms that are private, or specific ways you like your personal space kept, share these gently with your worker. A good support worker will always respect your space and your house rules.
3. Focus on Your Goals as a Team Your NDIS plan is all about your unique goals. Whether you are building your daily living skills, accessing the community, or exploring a new hobby, your support worker is there to work alongside you, not just do things for you.
When you both understand what you are working toward, every shift becomes an opportunity to celebrate your progress.
- What you can do next: Take five minutes at the start of a shift to look at the day ahead. You can ask, “Today, my goal is to practice taking the bus. Can we focus on that together?” Checking in regularly keeps you both on the same page and keeps the focus firmly on your independence.
You Are in the Driver’s Seat Building trust takes a little time, but with the right supports in place, you can create a fantastic team around you. Remember, you always have choice and control over who supports you and how that support is delivered.
Are you looking for the right fit? If you are feeling unsure about how to manage your current support, or if you are looking for a support worker who genuinely understands your goals, we are here for you. Reach out to the Journey In Action Support team today—we would love to chat about how we can support your everyday needs.
Feng is the founder of Journey In Action Support, an NDIS provider based in Sydney’s Lower North Shore. With a Certificate III in Individual Support, Feng supports participants across household tasks, personal care, transport, and community access — with a bilingual Mandarin and English service that reflects the needs of the local Chinese-Australian community.
